RETURNS & SHIPPING

RETURN & EXCHANGE POLICY:

Measure your pup twice to ensure you got the right size! And for any reason you would like to return or exchange your item(s), we will happily accept. Please see details below :

  • Items must be returned or exchanged within 15 days of delivery. Package must be postmarked within 15 days of delivery.
  • All items must be brand new, unwashed, and hair-free.
  • Include a note stating a reason for your return or exchange along with your Order Number.

Send items to:

Woof First

Unit 612, 218 Export Blvd,

Mississauga, Ontario

L5S 2A4
 

Customer is responsible for shipping costs. Shipping costs from original order will not be refunded due to a return. We recommend using a tracked shipping service. 

Once return or exchange is received, inspected, and approved based on our policy above, please allow 5 business days for processing. If you request a return, credit is applied to your original form of payment usually within 24 - 48 hours.

If you request an exchange, please email us at info@woof-first.com to ensure that we still have stock left of the size or item you are requesting.

EXCLUSIONS:  All items marked FINAL SALE or SEASONAL on the product page will not be returnable. We don’t offer returns on Pet Tags or Charms.

QUESTION?

For any questions or concerns, please use the contact form or email us at info@woof-first.com. We will be in touch with you within 48 hours. 

SHIPPING

Please allow 2-3 business days for your order to be processed

Once your order has been shipped, you will be emailed a shipping confirmation including the tracking number for your package. Tracking information will be updated within 24 business hours of shipment.

Shipping cost depends on your exact location and is calculated at checkout. Due to COVID, the estimation for package arrival to an international country varies. 

Canada - We offer Flat rate shipping of CA $7 or Free Shipping if your order total is CA $50

U.S. - We offer Flat rate shipping of CA $5 or Free Shipping if your order total is CA $50

We offer Flat rate shipping of CA$15 or Free Shipping if your order total is CA $130+ for following countries –

United Kingdom, Croatia, Denmark, Finland, France, Germany, Iceland, Ireland, Italy, Netherlands, Norway, Poland, Spain, Sweden, Switzerland 

Australia & Singapore we also got you covered, We offer Flat rate shipping of CA $15 or Free Shipping if your order total is CA $150 +

Woof First is NOT responsible for any customs or tariff fee/import duty that may be imposed. These fees are the responsibility of the buyer and are not covered in the shipping.  

Woof First is not responsible for any lost packages or any damage incurred by any person as a result of delay caused by postal company or by any event which is out of our control but not limited to, any delay caused by an incorrect delivery address being provided to us. Please provide correct mailing address to avoid any issues. 

Woof First is unable to provide refund for any orders placed for incorrect delivery address.